We want you to be satisfied with your purchase. If you need to request a return or refund, please review the guidelines below and contact customer support before sending an item back.
15-Day Return Window
Unless a product listing states otherwise, eligible return requests should be submitted within 15 days of delivery.
Eligibility
The item should be unused and in its original condition.
The item should include original packaging and accessories when applicable.
Proof of purchase or the order number may be required.
Certain products may be non-returnable because of their nature, hygiene considerations, customization, or applicable law.
How to Request a Return
Contact customer support with your order number and the reason for the return.
Wait for return instructions and authorization before shipping an item back.
Package the item securely and follow the provided return instructions.
Once the returned item is received and inspected, we will notify you of the outcome.
Refunds
Approved refunds are generally issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible. Please provide your order number and clear photos when requested so we can review the issue and determine the appropriate resolution.
Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, return shipping costs may be the customer's responsibility. Specific shipping instructions and eligibility will be confirmed by customer support.
Exchanges
If an exchange is available for the product, customer support will provide instructions based on inventory and product eligibility.
Important
This policy should be finalized against the store's actual fulfillment process, product restrictions, applicable consumer laws, and payment-provider requirements before publication.